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Home » FAQs

FAQs

Didn’t find your answer? Please just contact us.

Price

No, we don’t any hidden fee, even no deposit.

The cost is 6.5 USD per day, for 4G speed and unlimited data.

 

Pick Up

We will ship to airport one day before you arrive, so that you can get your package after you landing.

We will delivery to your hotel one day before your start day, so you can get it when you arrive, please check with reception when you check in.

Yes, we can try to help you, but online Booking system only accept booking in 4 days, if you have urgent case, please last-minutes-order.

After immigration, find an  escalator or elevator to B2, then you can see a 7-11 store in food corner.

Or you can follow this video to get there: https://www.youtube.com/watch?v=HLvwbPH0Dtg

After immigration please turn LEFT, take escalator to B1, then you can see a hi-life store.

Or you can follow this video to get there: https://www.youtube.com/watch?v=PBlDGtwv7Hg

Yes, the convenience store in airport is 24 hours open.

Yes, you can pick up at convenience store in airport.

 

Return

Yes, you can extend the booking anytime, just send we a Email to let us know, we will help to extend the booking to whenever you want.

Yes, you can return it at any convenience store in Taiwan.

Yes, you can return it at convenience store in airport.

 

Coverage

No problem, we also cover small islands around Taiwan.

Our deice can use in all around Taiwan, It’s all very good, no matter in Taichung, Tainan or Kaohsiung, even in Hualien.

It still good in mountain area, like Chingjing Farmm, Sun Moon Lake, or other popular mountain area are also work well.

 

Speed

No, we don’t any speed limitation, 100% unlimited.

We provide 4G LTE speed without any limitation, speed is about 30~40 Mbps.

 

Device

No, it doesn’t matter, your 3G device can connect to our WiFi router without any problem.

Yes, you can, the router use standard USB cable, compatible to your power bank.

Yes, charger and USB cable are included.

It can use about 6 hours, so we suggest you have a additional power bank, it will be more convenient when travel outside.

We can support 10 devices connect to router at the same time.

 

Make your own booking now.